Frequently Asked Questions

How does Borrowed Words work?

Simply choose the service you need, complete the appropriate intake form, and provide as much information as you're comfortable sharing. We'll carefully craft a personalized memorial that reflects your loved one's life, personality, and legacy.

What information do I need to provide?

There is no minimum amount of information required. Whether you have a few memories or pages of stories, we can create a meaningful tribute using the details you provide.

How long does it take to receive my memorial?

Standard turnaround times vary by service and will be listed with each package. If you need your memorial sooner, expedited service may be available depending on our schedule.

Can I request revisions?

Yes. Every memorial includes revisions so we can ensure it accurately reflects your loved one's story. The number of included revisions is listed with each package.

Will my memorial be written by a real person?

Yes. Every memorial is thoughtfully written by a real person. We take the time to understand the memories, stories, and details you share to create a tribute that feels personal and authentic.

Can you write from only a few memories?

Absolutely. Even if you're struggling to find the right words or only have a handful of memories, we can transform those moments into a heartfelt memorial.

What types of memorial writing do you offer?

Borrowed Words currently offers:

• Obituaries

• Celebration of Life Speeches

• Eulogies

• Memorial Tributes

• Words to Keep Collection

Additional services may be added in the future.

What is the "Words to Keep" Collection?

The Words to Keep Collection consists of deeply personal keepsake letters created to preserve love, memories, encouragement, and life's most meaningful conversations.

Examples include:

• Legacy Letters

• Farewell Letters

• Letters from Family to a Loved One

• Letters from a Loved One to Family

• Forgiveness Letters

• Letters of Gratitude

• Messages for Future Milestones

These keepsakes are designed to be treasured for generations.

Can you write from the perspective of my loved one?

Yes. With enough background information, we can thoughtfully write a keepsake letter that imagines what your loved one may have wanted to say to family members. These letters are clearly presented as commemorative keepsakes inspired by the memories you provide—they are not intended to represent actual words spoken by the deceased.

Do you work with funeral homes?

Yes. We proudly partner with funeral homes through referral and wholesale partnerships, providing compassionate, professionally written memorials while allowing funeral directors to focus on serving families.

Is my information kept confidential?

Absolutely. Every story, memory, photograph, and personal detail you share is treated with the utmost confidentiality and is used only to create your requested memorial.

How will I receive my completed memorial?

Your completed memorial will be delivered electronically, making it easy to print, edit, or share with family members.

Do you offer rush service?

Rush service may be available depending on our current workload. Please contact us before placing your order if you have an urgent deadline.

Do you provide refunds?

Because every memorial is custom written specifically for your loved one, refunds are generally not available once writing has begun. If you have concerns, please contact us and we'll work with you to ensure you're satisfied with your memorial.

Do you serve families outside California?

Yes. Borrowed Words provides remote memorial writing services to families and funeral homes throughout the United States.

How do I get started?

Choose the service that's right for you, complete the intake form, and submit your information. Once we receive your request, we'll begin creating a tribute that honors your loved one's life with compassion, dignity, and care.

Why should I hire a memorial writer?

Many families know exactly how they feel but struggle to express those emotions in words while grieving. Borrowed Words helps transform memories, stories, and emotions into a polished, heartfelt tribute—allowing you to focus on honoring your loved one rather than worrying about what to say.